Refund policy

Return & Refund Policy

At Oplux, every order is carefully prepared and inspected before shipment. Due to the nature of our products, all sales are final and we do not accept returns or exchanges unless your order arrives damaged or defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photographs of the damaged or defective item

  • Photographs of the packaging in which the order arrived

  • A brief description of the issue

Our team will review your claim and, if the damage or defect is confirmed, we may offer a replacement or refund at our discretion.

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect size or fit

  • Incorrect color selection

  • Products that are no longer wanted

  • Products that have been worn, washed, altered, or damaged after delivery

  • Any order where the customer simply wishes to return the item

Please carefully review your order before completing your purchase.

Refunds

If your damaged or defective item is approved for a refund, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

Order Issues

If you believe you received the wrong item, please contact us within 48 hours of delivery with your order number and photographs of the item received. We will review the issue and determine the appropriate resolution.

Final Sale

By placing an order with Oplux, you acknowledge and agree that all purchases are final and non-refundable, except where an item arrives damaged, defective, or materially incorrect.

Oplux reserves the right to determine whether an item qualifies for a refund or replacement based on the evidence provided.

Contact Us

For questions regarding a damaged, defective, or incorrect order, please contact our customer support team through the contact information provided on our website.

+1 310 2702203

info@oplux.shop